If you wish to cancel a gift voucher, please contact our Customer Care team via info@hellomolly.com as quickly as possible. As long as the voucher hasn’t been used, we can cancel it for you.

We aim to pack and ship out your order as quickly as possible. If you need to cancel your order, contact us as quickly as possible on +1 (818) 900-7796. We’ll try our best to accommodate the cancellation but unfortunately we cannot guarantee that it will be possible.

We aim to pack and ship out your order as quickly as possible. If you need to make a change to your order, contact us as quickly as possible on +1 (818) 900-7796.

We’ll try our best to accommodate the change but unfortunately we cannot guarantee that every change will be possible.

If you’re experiencing issues with Customs in your country, please contact our Customer Care team via info@hellomolly.com so that we can help you receive your order as quickly as possible.

Please note taxes and duties may be charged for international duties. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

Unfortunately, our warehouse may occasionally send out an incorrect item. If this has happened to your order, please contact our Customer Care team via info@hellomolly.com so we can sort this out as quickly as possible. To expedite the process, please include your order number and a photo of the item you received as well as the tag/barcode of the item.

If an item is missing from your order, please contact our Customer Care team via info@hellomolly.com with your order number and the name of the missing item. We will resolve this issue as quickly as possible.

Hello Molly takes every measure against credit card fraud. If we suspect or our fraud system flags that your order may be fraudulent, your order will be automatically cancelled. You will receive a notice of the cancellation with the option to contact us to validate the order and have future transasctions approved without hassle! We understand this can be frustrating but it is a rare occurence and important for the protection of our customers and our brand. Thank you for understanding.

Hello Molly always strives itself on providing high quality products and service to its customers at an affordable price but from time-to-time during the order processing stage we may discover a manufacturing fault or inventory error with some products during the dispatch process.

If this happens and we are unable to fullfill the order, we reserve the right to cancel the product from the order and issue a full refund of the product price to the customer’s original payment method. The customer will be notified via e-mail of this cancellation as soon as possible.

If you believe your item is faulty, please contact our Customer Care team via info@hellomolly.com straight away with your order number, the item name and a photo of the fault. We will sort this out as quickly as possible!

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

If you see that we’ve reduced the price of an item you recently ordered, unfortunately we cannot refund the difference. Our prices change according to stock and demand from customers as well as occasional promotions. We apologise for any inconvenience.

Unfortunately there are a number of scam/'copycat' websites illegally using our images and pretending to sell our clothes. Please be wary of where you buy from. These sites often use our photographs and copy our names/descriptions. They are scams and if you do opt to shop with them you are likely to receive a low quality copy of our clothing, an item that is different to what you ordered, or nothing at all. While we do actively work to have such websites removed, it can be a slow process. If you are unsure if a website is affiliated with Hello Molly, please contact our Customer Care team via info@hellomolly.com for advice.

If your card is authorised, payment will be taken straight away and you’ll receive an email confirmation for your order. If your card is not authorised, your order will not go through. You may need to contact your card issuer.

Some payment methods occasionally have additional validations and are not authorised straight away. This is most common with Paypal or Klarna. In these cases, while you would have received an order confirmation, your order will not be shipped until the payment is fully authorised. If you have concerns about the payment for your order please contact our Customer Care team via info@hellomolly.com straight away so we can check for you.

Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the currency icon at the top of the page.

If you are shopping on our Australian site, all orders are charged in Australian Dollars (AUD).

If you are shopping on our US site, all orders are charged in United States Dollars (USD) or your selected local currency as toggled via the selector in the top right corner (on Desktop) or the bottom of the menu (on Mobile).

If you shop in a currency that doesn't match your local currency, the bank that has issued your card may determine the exact exchange rate that you will be charged and charge you conversion fees.

Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.

As of 1 December 2019, New Zealand enacted a new GST policy wherein international retails shipping to New Zealand must pay 15% tax on parcels entering the country. As a result, when you select New Zealand as your destination country at checkout, 15% will be added to your order total (excluding shipping fees).

Your order may be subject to State Sales Tax. This is calculated at checkout and is based on your delivery address. Some states also apply sales tax to shipping so you may notice the total tax amount adjusts depending on which shipping method you select.

Once your shopping bag is full of all the items you want to purchase, you can check out by accessing your bag in the top-right corner of the screen. You will also be given the option to ‘View Bag’ in a pop-up window after you have successfully added an item to your cart.

After you click ‘Submit Order’ during the checkout process and your payment is successfully received, you will get a confirmation email from Hello Molly. If you checked out with your account you can also check the status of your order by logging into your account dashboard.

We accept various payment methods including Visa, MasterCard, American Express, PayPal, AfterPay and Hello Molly store credit. We take your payment security very seriously so be assured that your details are safe with us.

We do not accept payment via cheque or Cash On Delivery.

We take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.

If you’re paying with a valid credit card and experience an error, please double-check that you have entered the credit card details correctly.

If you have entered the correct details and still see the error, you may wish to consider checking out with an alternative payment method or contacting your card issuer.

We offer various payment options that allow you to pay in interest-free installments including AfterPay, Klarna and Shop Pay. If you select one of those options, you are subject to the terms and conditions of the respective payment method. In most cases, you will be charged the first instalment at the time of purchase and the remainder will be debited overtime per your agreed schedule with the payment processor.

Payment is arranged between you and the third-party payment processor. They will provide you with the full payment schedule as you complete the purchase (late fees apply if you fail to make a payment).

If you make a return, Hello Molly will issue store credit and you are still expected to complete your payments with the third-party.

Store credit is issued to customer accounts. If your Hello Molly account has credit on it, make sure you are logged in when you check out. On the checkout page, you will have the option to apply your credit to the order! Please ensure you do not use an express checkout method however as it will bypass the store credit option. You must proceed through our standard checkout.

You will be prompted for another payment method if your store credit doesn’t cover the entire value of the order.

Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com

If you forget to apply your store credit to your order, please contact our Customer Care team at info@hellomolly.com

Payments and e-cheques made through PayPal may be subject to delays caused by the processing times between your bank or financial institution and PayPal.

In accordance with the recommendations issued by PayPal, we don’t ship out orders until we have received confirmation from PayPal that the payment has been cleared.

Orders where payments are delayed or not cleared (e-cheques) will be placed on hold until payment has been received by Hello Molly.

Occasionally we may do promotions which require you to put in the code at the shopping cart. You need to enter the code exactly as it was given to you, without any spaces. If it still doesn’t work, it’s possible that the code is expired. If you continue to have trouble, you can contact our Customer Care team at info@hellomolly.com

Sign up to our email newsletter for a one-time use discount code for new customers. If you have any trouble receiving your code, please contact our Customer Care team at info@hellomolly.com

All orders received before 2pm Pacific Time on a business day are shipped out that same day. Otherwise they’re sent out the next business day. We have three domestic USA delivery options including next business day and 2 business day! Orders shipped with the standard delivery option typically take up to 6 business days. Please note that these shipping times may not be accurate as a result of courier delays out of our control. All shipping times are estimates only.

Please refer to our Shipping Page for full details.

If you are an international (non-AU or US) customer shopping in your local currency, duties and taxes are calculated at checkout and will appear as a separate line item if not already included in the product price. Some countries require duties and taxes to be paid upon delivery and they will be the customer's responsibility. If this is the case for your destination, an estimate of the duties and taxes owed will be displayed at checkout.

Orders shipped from Hello Molly within the USA by default are sent with authority to leave.

Packages shipped with the standard delivery option will be left in a safe spot in your mailbox or on your property. If no safe spot is available, your order will be taken back to the post office and redelivery or pick-up can be arranged.

Express packages are shipped with UPS. A signature may be required upon delivery. Please note that UPS does not deliver to PO Boxes.

Hello Molly is not responsible for any loss of orders or delivery errors made by a courier in accordance with our Terms & Conditions.

We aim to ship all orders received before 2pm Pacific Time on a business day that same day. Otherwise they’re sent out the next business day. We use various international couriers but primarily orders are shipped via USPS or DHL Ecommerce and delivered by your local postal carrier. The average international delivery timeframe currently is up to 2 weeks.

Please refer to our Shipping Page for full details.

If your expected delivery date has passed and you still haven’t received it, please check your tracking. If the parcel is not moving or tracking hasn't updated within the estimated delivery time frame, please contact the courier company (details will be available in your tracking email). If they’re unhelpful, contact us through info@hellomolly.com and we’ll start investigating straight away!

In the US, we offer 1 business day and 2 business day delivery options via UPS. We aim to ship all orders received before 2pm Pacific time on a business day the same day. Please note this excludes weekends.

For example, if we receive your order on Thursday after 2pm and you have selected next business day delivery. Your order will be shipped on Friday and delivered Monday.

Please note UPS does not deliver to PO Boxes.

For more information please see our Shipping Policy

We ship internationally using our partner Global-e. Global-e is a trusted global eCommerce vendor whose solution allows Hello Molly to provide the best possible user experience to our international customers. Please select your preferred currency in the top right corner of our website (on Desktop) or at the bottom of the menu (on Mobile). You can then shop in your local currency and you will see local payment methods and shipping options at checkout. Any applicable taxes, duties, or customs fees will be shown at checkout.

Once your order is dispatched from our warehouse, you’ll receive a tracking email from the courier. Please follow their instructions to track your parcel. In most cases, it may take up to 24 hours for tracking information to become available. If you still don’t see any tracking details after 48 hours, please contact us at info@hellomolly.com for assistance.

If you haven’t received a tracking email, please check your junk mailbox before contacting us.

Hello Molly does not offer holds or "automatic" exchanges upon return so you will receive store credit when your return has been processed which you can use to re-order the correct size/colour you needed or another item from our amazing range if you see something else you like.

To make a return, please follow the instructions on our Returns page here.

Once you have registered your return, please use your preferred method (prepaid label or Happy Returns) to return the order.

To send your return back using an alternative method, address all eligible returns to:

Hello Molly Returns
8738 E 9th Street
Rancho Cucamonga, CA 91730
United States

We strongly advise you to retain a copy of the tracking/serial number of your return package to allow for easier tracing

At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit. If you feel your order qualifies for a refund, please email us at returns@hellomolly.com

Refunds back to credit/debit cards can take 5-7 business days to process and appear in your account again depending on your financial institution. If you still haven’t received your refund after 7 business days, please first contact your financial institution and request an up to date status on any pending refunds on your account. If there are no pending refunds for your account, please email our Customer Care team to chase up the refund at info@hellomolly.com

Please note that foreign transaction fees and currency conversion fees incurred during the initial order payment transaction are charged by the respective credit card company or bank institutions and not Hello Molly hence we cannot refund such fees. You will need to get in contact with your credit card company or bank if you are enquiring about the refund of such fees.

Check out our full Return Policy here.

If you wish to return something you purchased using AfterPay, the process is the same as regular returns. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged in when you check out. Under ‘Payment’ on the checkout page, you will have the option to apply your credit to the order!

If you make a return and don’t have an account with us, we will send an account activation email to the email address associated with your original order. Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at info@hellomolly.com

Our Returns Department tries to process all returns in a timely manner but please allow up to 7 business days for your return to be processed once delivered to our office, particularly during busy periods such as the holidays.

Note that the turnaround time for returns may fluctuate from time-to-time depending on the volume of returns.

Please note Happy Returns is currently only available for customers located in the contiguous USA.

Select Happy Returns as your return solution to drop off your return at a Return Bar (9,000 locations in the USA and growing!) near you. You will be issued a QR Code to present at the Return Bar. You do not need to repackage the return as if it is being sent back. Please just ensure all your items have the original tags attached and items with individual packaging (e.g. shoe boxes) are returned with that original packaging.

Your return will be processed at the Return Bar. Please note there is a limit of 9 items per return to a Return Bar. If you wish to return more than 9 items via Happy Returns, you will need to split it into two returns and pay twice accordingly.

Hello Molly offers product sizes as is and does not offer an altering service.

As we stock our products from a range of suppliers and brands we are unfamiliar with whether certain products would be suitable for alterations, we advise our customers to seek expert opinion from a skilled tailor or dressmaker for information in this area.

Please be advised that we do not accept garments which have been physically altered in any way, all returns must meet all the conditions of our Returns Policy here to be accepted by our Returns Department.

We reserve the right to cancel any order if we are unable to provide the requested product. In these rare instances, you’ll be contacted immediately and given a full refund.

Different computers have different screen resolutions so it’s possible the colours, particularly neon tones, will be slightly different in real life from what you see on your screen. That said, we try very hard to represent the garments perfectly when taking photos. We emphasise any special features and try to actively show how the fabric sits and moves.

Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process. Please read the description of each item carefully before purchasing.

We offer various payment methods to allow you to pay in installments. We do not offer holds. No product is reserved for you until you complete the ordering process.

Hello Molly releases approximately 100 NEW styles every weekend so be sure to keep an eye on (or bookmark) our New Arrivals page here every week for our newest additions.

Changes in our inventory levels are automatically reflected on our website and this includes items that have been returned to us from our customers so you may have received an e-mail notifying that it's been restocked, however, it does not necessarily mean that we have restocked the item in all sizes.

It is possible that the item in the size that you wanted was restocked, for example, 1 was returned so 1 is available for purchase on our site, and it may have already been bought by someone else on the same restock mailing list before you were able to buy it so it shows that it's out of stock when you visit the page later.

If you see an item that is clearly in stock on the product page but you can’t add it to your cart contact us straightaway at info@hellomolly.com and we’ll help as best we can.

We restock our items on a regular basis but this depends on the availability from our suppliers, therefore, we cannot give you an exact answer as to when and whether we will restock certain items.

We suggest subscribing to the item you’re after to be notified when your item or size comes back in stock. Remember to act quick when you get the email because everyone else on the notification list also gets the email!

If you’re looking to purchase the product for an upcoming event, we suggest that you look for an alternative to avoid disappointment.

In certain instances, we may be able to provide you with a restock date so if you’re particularly smitten with an item, email us at info@hellomolly.com and we’ll help as best we can.

We know it can be quite tough shopping online, particularly when it comes to sizing. You can find sizing information on each product page as well as our main size guide here.

We also suggest comparing your size to our models for an idea of the size and fit of our products by visiting the model information page here.

If you have further questions about the sizing of a particular garment, email us at info@hellomolly.com.

Our products are based on Australian sizing and we mainly stock sizes 6 (XS) to 12 (L).

We try to stock our clothing to accommodate all sizes but can be limited by supplier availability and the design of the products.

If you really like an item but aren’t ready to buy quite yet, please create an account and set up your own wishlist. This will let you keep track of your favourite Hello Molly products.

Please note this does not save or hold the items and they are still subject to being sold out before you purchase them.

Hello Molly offers you the option to shop either in Australian Dollars or United States Dollars. To switch between the two currencies, simply toggle the currency icon at the top of the page.

If you are shopping on our Australian site, all orders are charged in Australian Dollars (AUD).

If you are shopping on our US site, all orders are charged in United States Dollars (USD) or your selected local currency as toggled via the selector in the top right corner (on Desktop) or the bottom of the menu (on Mobile).

If you shop in a currency that doesn't match your local currency, the bank that has issued your card may determine the exact exchange rate that you will be charged and charge you conversion fees.

Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.

The email address provided when placing your order is the unique identifier for each individual order so we are unable to change the email address for orders once they are submitted.

We suggest that you create an account with your preferred email address and place your orders through that account to keep track of all your new and past Hello Molly orders.

If you put down an incorrect email address you can still enquire about your order status by contacting our Customer Care team at info@hellomolly.com

Our ordering system accepts all email addresses, but if you've tried to place an order with your email address and our checkout or registration system isn't accepting it, we recommend trying another email address or contacting our Customer Care team at info@hellomolly.com for assistance.

We suggest trying an alternate email address if the first email address doesn’t work or email our Customer Care Team at info@hellomolly.com

Please do not deliberately misspell your email address (e.g. leaving out the com.au) to force the system to accept it as this would lead to you not receiving any emails relevant to your order.

After placing an order with Hello Molly, you should receive a variety of emails from us. This includes newsletters, order confirmations, return credit notes and emails from our Customer Care team. If you are not receiving any messages from Hello Molly, there may be a number of reasons for this.

Your email software may be marking our messages as spam. To stop this from happening please add info@hellomolly.com to your email address book.

Please make sure you typed in the correct email address when signing up or placing your order. To test this, try signing into your account with your email address. If it is spelled correctly but you can’t log in, it’s possible we don’t have the right address. Contact us straight away via info@hellomolly.com.

If you are still experiencing issues, contact our Customer Care team giving us as much detail as possible and we will try our best to assist you.

Order confirmation emails are sent to the email address that the customer provides at checkout.

If you haven’t received your order confirmation email within an hour of placing your order please check your SPAM/junk mailbox to see if it may have landed there. If it isn’t there, please contact our Customer Care team at info@hellomolly.com to see if we have received your order before proceeding to place a new order. It may be that there is a typo in your email address in which case we can update that and resend your confirmation email.

If you’re experiencing issues logging in to your account to check the status of your order, edit your wishlist or use your store credit, the first step is to make sure you are trying to sign in via the correct website. Accounts are not transferable between our Australian and US sites so if you created an account on one, it will not work on the other. You will have to create a new account.

If you are still having trouble, please email us at info@hellomolly.com and we will assist you as quickly as possible.

If you wish to unsubscribe from our newsletter you can either click the ‘Unsubscribe’ link at the bottom of every email, or you can log into your Hello Molly account and adjust your subscription preferences there.