Returns

Returns

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Hello Molly is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

Return Requirements:

  • Merchandise must be returned within 30 days of the order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any Hello Molly hangtags, attached.
  • Any products marked ‘FINAL SALE' cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
  • Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

How To Return From The USA

Hello Molly offers several easy return options within the United States!*

1. Happy Returns: Select Happy Returns to drop your return off at a Return Bar (9,000 locations in the USA and growing!) near you. You will be issued a QR Code to present at the Return Bar; you do not need to repackage the return. Your return will be processed at the Return Bar. (PLEASE NOTE: Happy Returns has a maximum 9 items per return limit.)

2. Standard Post: You can purchase a prepaid, trackable shipping label to print and affix to your return package. Drop it off at your local Post Office or Box and we will process it once received at our warehouse! If using the original Hello Molly packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.

Hello Molly does not offer free returns at this time.

*Please note labels are not currently available for Alaska and Hawaii. We are sorry for any inconvenience. Please register your return and you will be given further details on how to complete the return.

US Postal Service

HAPPY RETURNS OR STANDARD POST

Price Varies US$5 - US$9.50
  • Click the button below to reach the returns portal and follow the on screen instructions.
  • Once you submit your payment, if using Happy Returns you will receive a QR Code and further instructions. For Standard Post, you will receive a postage label. Print and affix it to your package ensuring the original post label is removed or fully covered.
  • If you have any issues using the link below, please contact returns@hellomolly.com for assistance.
Create Return

How To Return From The Rest Of The World

1. Please download and print the return form below.

Return Form

2. Complete the form and send it to us along with

If you do not have access to a printer, you may simply include a handwritten note with the details of your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return. If using the original Hello Molly packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.

Hello Molly is not responsible for the cost of return shipping.

We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using Royal Mail if you are based in the United Kingdom. If you need more advice on how best to ship your return from your country, please contact returns@hellomolly.com


ADDRESS:
HELLO MOLLY RETURNS
8738 E 9th Street
Rancho Cucamonga, CA 91730
United States

Afterpay Returns
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

Processing Returns
We aim to process returns within 7 business days of receiving them in our warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact returns@hellomolly.com

Store Credit

  • Store credit can only be used at hellomolly.com
  • Store credit cannot be transferred to another person or account.
  • Please treat store credit like cash.
  • Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
  • Store credit is valid for 12 months after the date of issue.
  • Store credit is provided in the currency in which you paid.
  • Your use of store credit constitutes your agreement to our Terms & Conditions.
  • You can view your store credit balance by logging into your Hello Molly account.

Faulty Items

The Hello Molly team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at returns@hellomolly.com as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.